If you try to activate the software (for a software trial or the full license) and the software says you do not have internet connection, please check the following:

• Ensure that your computer can reach our site, www.dragonframe.com. If not, perform an ‘nslookup www.dragonframe.com’ from your computer and send us the results.
• Ensure that your computer is not preventing Dragonframe from using the network connection.
• Check if you have a proxy enabled. If so, consider disabling it. On macOS, this is in System Preferences : Network : Advanced.