You may have received an email from us stating that your original order was refunded, and asking for re-payment.

This was sent by us for orders made between July 16 and September 4, 2024. It is valid. It is not a scam.

We have recently become a victim of massive theft by our merchant of record, Digital River. This is an international story that involves many small to medium-sized businesses such as ours.

You can read about it here on The Register:
https://www.theregister.com/2024/10/15/digital_river_runs_dry_hasnt/

Rather than allowing Digital River to hold the stolen money, we have chosen to refund it to customers.

We are asking customers to first confirm that they receive the refund from Digital River, then come back to our site to pay for the order again, but at a discounted rate, to account for the hassle this causes.

If you are interested in learning more, here are some other places with vendors (like us) discussing the issue:
https://www.trustpilot.com/review/www.digitalriver.com
https://www.kvraudio.com/forum/viewtopic.php?t=614929