The device shows up in the list, but the connection attempt fails immediately.
This is usually due to invalid permissions on the device.
For udev-based systems, you can resolve this by adding rules for the device.
Open a terminal:
cd /etc/udev/rules.d
Create a file to hold the FTDI rules:
sudo nano 90-dragonframe-ftdi.rules
And add the following content to it, save and exit:
# FTDI permissions
SUBSYSTEM=="usb", ATTRS{idVendor}=="0403", MODE="0666"
SUBSYSTEM=="tty", ATTRS{idVendor}=="0403", MODE="0666"
Reload the rules:
sudo udevadm control --reload
Then unplug the device, plug it back in, and try again.